The customer accepts the conditions of sale when placing his order on "". The buyer will not impose contrary conditions on the seller, unless they have been expressly accepted, regardless of when they have been sent to his attention. Even if the buyer did not impose one or more of the general conditions at some time, it does not imply that he waives his right to impose the condition or conditions later.

The sale of alcoholic beverages of any strength to persons under 18 years of age is prohibited.


When shopping at the shipping costs are defined by zip code. This means that when you enter the postal code in the shipping address, the system automatically generates the shipping costs for the desired area. At Floristería Mallorca we are not responsible for errors by the buyer when entering the postal code in the system, being able to claim the difference between shipments in different areas from the buyer. Or by canceling and refunding the order.


The distribution takes place from 10:00 to 20:00. You can leave us a comment on the delivery preferences of the orders taking into account that deliveries are made during the following hours: morning hours (from 10:00 to 14:00), afternoon hours (16:00 to 20:00) .


Buyers are responsible for the information they provide when placing the order: if the address is not correct, the seller is not responsible in case the order cannot be delivered.

It is important to provide us with the telephone numbers of the person placing the order as well as the person who has to receive it. I only call if there is an absence at home and to coordinate the delivery.

In the event that the person to whom the order is addressed is absent from the address or place stipulated for the delivery, we give the option of redelivering it by paying an extra distribution. If you do not want this extra distribution, we can contact the person to whom it is addressed so that they can pick it up in our store. If after 24 hours we have not been able to deliver the order, due to not being able to contact the client, the company will not be responsible for any damages that may be suffered. Because it is a perishable product.


We distribute Saturdays, Sundays and holidays. For deliveries on Saturday afternoons and Sundays, the order must be processed before Saturday at 12:00. For the distribution of holidays the order must be processed the last working day before 12:00. These hours are to guarantee the availability of the products.

For orders on Saturday afternoon, € 10 will be charged, and you must check the availability of the desired product before making the purchase.

For orders on Sundays or holidays, € 20 will be charged, and the availability of the desired product must be checked before making the purchase.

In case of placing an order for Saturday afternoon or holiday without consulting the availability of delivery, the requested product or the postage for holidays or Saturday afternoon we have no obligation to make the delivery. If delivery can be made but we do not have the requested gender, we will contact the customer to suggest a change in the product for another that is in stock or to refund the amount of the order.


Products purchased at "" will be delivered within a minimum period of 12 hours, depending on stock. Or on the requested date if it exceeds the stipulated hours.

We deliver orders in less than 12 hours. But you must contact us to check availability of products and delivery.

In some products, due to the difficulty of provisioning, the availability of the same for the desired dates should be consulted before placing the order. This type of product will have a message within the same product file indicating that it is only made to order or with the minimum time of days to make the delivery.

The client can leave the delivery time preference written on the web, but if for organizational reasons it is not possible, we are not obliged to respect that time, although we will do everything possible. In any case, the client will be notified in advance of changes in the delivery schedule.



In products made with flowers or plants, depending on the stock and season, we reserve the freedom to make variations of gender and colors thereof, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client.


Your satisfaction is very important to us. If you consider that your product is defective, send an email to within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if it has them. We will do our best to reach an agreement with you if the product does not meet the quality it should.

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